After replacing the tube and recording in studio I found the unit was still acting up. I’m pretty confident my install was done correctly which leaves me no choice but professional repair.
I called the authorized repair center for Aphex and they advised fixing the unit could run somewhere in the neighborhood of $350 to $400 dollars.
This was discouraging news to say the least; and It’s also why I’m sharing this story with you. I’m a firm believer in being completely transparent with my audience. I have never held anything back when it comes to the gear I test and recommend regardless of the outcome.
Just to be sure
I took the additional step and reached out to both Mark Jensen and Randy Cantrell to see if they ever had any problems with the Aphex Channel. I needed to understand if my problem was isolated or reoccurring.
I’m happy to say that both Mark and Randy gave nothing but praise for their units and wouldn’t hesitate to recommend the Aphex to fellow podcasters. Randy flat out told me if he every had a problem with the Channel, he’d find a way to get it fixed or just buy another one. Simple as that.
In the meantime, I made contact with Aphex and I’m confident I’ll be able to work something out and test a new unit. In my case I bought the Channel used and got a lemon. Don’t let my experience stop you from buying a new Channel. They come new from the factory with a great warranty and Aphex stands behind their products.
There’s no doubt I would still recommend the Aphex Channel. Once I get mine fixed, I’ll be doing some live reviews and posting the results for everyone to see. Stay tuned!